SlotStars Privacy Policy

At Slot Stars, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This SlotStars Privacy Policy explains what information we collect, why we collect it, and how we use, store and safeguard it when you visit our site, use our slotstars login credentials, or play through our slotstars casino app. By registering an account and using our services, you agree to the practices described below.

Who We Are

Our site is operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with its registered address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. We are licensed and regulated by the Gambling Commission of Great Britain under account number 39326. Deposit and withdrawal processing on Slot Stars Casino is supplied by Skill On Net Limited, registered in the United Kingdom, company number 14264775, Suite A, 4-6 Canfield Place, London NW6 3BT. We act as the data controller for the personal information we collect from you.

Information We Collect

When you complete slotstars register steps or use our services, we collect several categories of information to verify your identity, process transactions and comply with our licensing obligations.

• We collect identification details such as your full name, date of birth, address and government-issued identity documents.
• We collect contact information including your email address and phone number, used for account communication and slotstars login recovery.
• We collect financial information related to your slotstars deposit and slotstars withdrawal activity, including payment method details and transaction history.
• We collect technical data such as your IP address, device type, browser information and login timestamps when you access our platform through desktop, mobile or the SlotStars app.
• We collect gameplay information, including your activity across slotstars slots, table games and our slotstars live casino, along with wagering history and VIP Lounge points.
• We collect verification documents, including a recent utility bill and proof of identity, which we require before any deposit or withdrawal can be processed.

How We Use Your Information

We use the information we collect for a number of legitimate business and legal purposes. Here at SlotStars, we process your data to open and manage your account, verify your identity, and confirm your eligibility to play from Great Britain, our sole permitted market. We use your data to process transactions made through Visa, Mastercard, Maestro, PayPal, Paysafe, Paysafecard, Apple Pay or wire transfer, and to ensure withdrawals are returned to a verified method in your own name. We also use your information to administer bonuses, including any slotstars bonus, slotstars no deposit bonus or slot stars promo code you redeem, and to monitor compliance with our wagering requirements.

Our SlotStars team also uses your data to provide customer support via live chat, email and phone, to respond to complaints, and to escalate unresolved matters to eCOGRA as our approved alternative dispute resolution provider. We use gameplay and account data to detect fraud, prevent money laundering, and fulfil our obligations under UK gambling and financial regulations. Where you have consented, we may also use your contact details to send you information about promotions, tournaments and Daily Picks offers.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to operate our site, remember your preferences, and improve your experience when you use slotstars login or browse the SlotStars Casino app. Cookies also help us understand which games, including our extensive slotstars slots library and slot stars live casino tables, are most popular with our players. You can manage cookie settings through your browser at any time, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services. This includes payment processors handling your slotstars deposit and slot stars withdrawal transactions, identity verification providers, our banking partner Barclays where customer funds are held in a segregated players account, game providers such as NetEnt, Evolution, Pragmatic Play and Play'n GO for the purpose of delivering gameplay, and regulatory bodies including the Gambling Commission where legally required. We may also disclose information to law enforcement agencies when compelled by applicable law.

Data Retention

We retain your personal data for as long as your account remains active and for a period afterward as required by UK gambling and financial regulations, typically a minimum of five years. VIP Lounge points, bonus records and transaction history are retained in line with our internal policies and applicable legal requirements, even after account closure or self-exclusion.

Data Security

We at SlotStars take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Our security protocols cover data transmitted through slotstars casino login sessions, our mobile app, and desktop platform alike. Despite our safeguards, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login details confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honouring them.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request erasure of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing of your data.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, you can contact our dedicated data protection officer at dpo@slotstars.com. Our general support team can also be reached at support@slotstars.com for account-related enquiries, including questions about your Slot Stars registration or verification status.

Children's Privacy

Our services are strictly intended for individuals aged 18 or over. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete that data and close the associated account.

International Data Transfers

As our operations involve partners and payment processors based both within and outside the United Kingdom, your data may be transferred internationally. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this SlotStars Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically. Your continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, please contact us at support@slotstars.com, or reach our data protection officer directly at dpo@slotstars.com. Our live chat team is also available daily between 06:00 and 00:00 GMT to assist with any privacy-related concerns.