Responsible Gaming at SlotStars

At SlotStars Casino, we believe that gambling should always remain an enjoyable form of entertainment, never a source of financial or emotional harm. We are committed to promoting responsible gaming and providing our players with the tools, information and support they need to stay in control of their play. This page explains how we at SlotStars help you gamble safely, how to recognise the signs of problem gambling, and where to turn if you need extra support.

Our Commitment to Safer Gambling

We hold a licence from the Gambling Commission of Great Britain and we take our regulatory obligations around player protection extremely seriously. Our SlotStars platform is designed with safer gambling principles built into every stage of the player journey, from the moment you register through to every deposit, wager and withdrawal you make. We want every visit to Slot Stars Casino to be a positive one, and we continuously review our tools and policies to ensure they reflect best practice in the industry.

We provide clear information about the risks associated with gambling.
We offer a range of account controls that let you manage your play.
We train our support team to recognise signs of at-risk behaviour.
We work with independent organisations that specialise in problem gambling support.

Setting Deposit and Spending Limits

We encourage every player to set a budget before they start playing and to stick to it. Once you complete your SlotStars Casino login, you can access your account settings and apply daily, weekly or monthly deposit limits at any time. Our SlotStars Casino app and desktop site both include the same account management tools, so you can adjust your limits whether you play on your phone or your computer. Reducing a limit takes effect immediately, while any request to increase a limit is only applied after a short cooling-off period, giving you time to reconsider.

We also remind players that the minimum deposit required to qualify for any SlotStars Casino bonus is 20 GBP, and we recommend only depositing amounts that fit comfortably within your personal budget. Our SlotStars deposit and SlotStars withdrawal processes are designed to be transparent, so you always know exactly where your funds stand.

Time-Outs and Self-Exclusion

If you feel that you need a break from gambling, we offer several options to help you step away, whether for a short period or indefinitely.

Time-out: we can temporarily suspend your account for a period of 24 hours up to 6 weeks.
Self-exclusion: we can exclude your account for a minimum of 6 months, up to a maximum of 5 years, in line with UK Gambling Commission requirements.
Cool-off period: a shorter break option for players who simply want to pause their activity.

Once self-exclusion is requested, we will close your account, remove you from all marketing communications, and prevent you from re-registering a new SlotStars Casino account during the exclusion period. We also participate in GAMSTOP, the UK's national self-exclusion scheme, which allows you to restrict your access to all UK-licensed gambling websites, including SlotStars, with a single registration.

We remind players that any limitation request made through us forfeits bonuses, cashback and personal offers extended before the request, and any accrued VIP Lounge points may be removed with the account level reduced to the lowest tier.

Recognizing the Signs of Problem Gambling

We want every player at SlotStars to understand the warning signs that gambling may be becoming a problem. These can include:

Spending more money or time gambling than you originally intended.
Chasing losses by increasing deposits or bets.
Borrowing money or neglecting responsibilities to fund gambling.
Feeling anxious, irritable or preoccupied with gambling activity.
Hiding gambling activity from family or friends.

If any of these apply to you, we strongly encourage you to use our self-assessment tools, available in your account area after you complete your Slot Stars login, or to reach out directly to our support team for confidential guidance.

Tools Available on the SlotStars App and Website

Whether you access our services through the SlotStars app or the desktop version of Slot Stars Casino, you will find the same responsible gaming tools available in your account dashboard. We provide reality checks that remind you how long you have been playing, activity statements that summarise your deposits, wagers and withdrawals, and the option to set loss limits in addition to deposit limits. Our SlotStars Casino app allows you to manage all of these settings on the go, so you always remain in control no matter which device you use.

We also verify every account before deposits or play are permitted, requiring proof of identity and a recent utility bill, which helps us confirm that each SlotStars register process is completed by an eligible adult player based in Great Britain.

Protecting Underage and Vulnerable Players

We do not permit anyone under the age of 18 to open an account or gamble on our site. We use robust age-verification checks as part of the registration process, and we reserve the right to suspend any account where we cannot confirm the player's age or identity. We also urge parents and guardians to install filtering software on any device that a minor may access, to prevent access to Slot Stars or other gambling websites.

We take extra care with vulnerable players, including those experiencing financial difficulty, mental health challenges or other personal circumstances that may affect their ability to gamble safely. If our team identifies signs of at-risk play, we may proactively contact you, request an assessment of your financial circumstances, or apply temporary restrictions to your account in your own interest.

Support Organizations and Resources

We work alongside independent, specialist organisations that offer free and confidential advice to anyone affected by problem gambling. We recommend the following resources:

GamCare – advice, support and free counselling for problem gambling.
BeGambleAware – information and tools to help you gamble responsibly.
GAMSTOP – the UK's free self-exclusion scheme for online gambling.
Gordon Moody – specialist residential and outpatient treatment services.

We encourage any player who is concerned about their own gambling, or that of someone close to them, to contact one of these organisations directly, in addition to reaching out to our own support team.

Getting in Touch With Our Team

If you have any questions about responsible gaming, or if you would like assistance setting up limits, time-outs or self-exclusion, we are here to help. Our support team is available through live chat between 06:00 and 00:00 GMT, or by e-mail at support@slotstars.com. We treat every conversation about responsible gaming with sensitivity and complete confidentiality, and we will always prioritise your wellbeing over any commercial consideration.

Content updated: September 15, 2026