SlotStars Terms and Conditions

Welcome to SlotStars. These Terms and Conditions govern your use of our website, our SlotStars app, and every service we provide, including deposits, withdrawals, bonuses and gameplay. By registering an account, logging in through the Slot Stars casino login page, or otherwise using our platform, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you do not use our services.

1. Who We Are

SlotStars is owned and operated by Skill on Net Ltd, a company registered in Malta under registration number C50024, with its registered address at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Deposit and withdrawal processing for Slot Stars is supplied by Skill On Net Limited, registered in the United Kingdom under number 14264775, with a registered office at Suite A, 4-6 Canfield Place, London NW6 3BT, United Kingdom. We operate under a licence issued by the Gambling Commission of Great Britain, account number 39326, and all games available on our platform are RNG-certified by iTech Labs. Our operations are governed by the law of England, and the courts of England have sole jurisdiction over any dispute arising from these terms.

2. Eligibility and Registration

We only accept players from Great Britain. Access to parts of our site may be restricted for other jurisdictions, and we reserve the right to verify your location and identity at any time. To complete SlotStars register procedures, you must be at least 18 years old, provide accurate personal information, and hold only one account with us. Before your first deposit or any play, we require verification of your identity together with a recent utility bill. We may suspend or close any account that we suspect is duplicated, fraudulent, or opened by a person outside our permitted markets.

Once registered, you can access your account through the Slot Stars login page on desktop, mobile browser, or via our SlotStars casino app available for iOS and Android devices. You are responsible for keeping your login credentials confidential, and we are not liable for losses arising from unauthorised access caused by your failure to protect your account details.

3. Deposits

We accept deposits via Visa, Mastercard, Maestro, PayPal, Paysafe, Paysafecard, Apple Pay and wire transfer. All SlotStars deposit transactions are credited immediately upon confirmation from our payment processor, with the exception of wire transfers, which may take longer. We only accept payment methods registered in your own name, and we do not process any deposit until your identity has been fully verified. The minimum deposit to qualify for our welcome offer is 10 GBP, while the minimum deposit for any other deposit bonus is 20 GBP or the equivalent. Your account currency defaults to GBP, but switches to EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR or RUB if your first deposit is made in one of these currencies; this list is non-binding and may change. All fees referenced in these terms are expressed in GBP.

4. Withdrawals

Our SlotStars withdrawal process follows a closed-loop system, meaning payouts are returned to the same method used for your deposit wherever possible: Visa, Mastercard, Maestro, PayPal, Paysafe, Apple Pay or wire transfer. If your deposit method cannot accept payouts, we require full verification of an alternative method registered in your own name before releasing funds. The minimum withdrawal amount for wire transfer is 50 GBP. There is no limit on the number of withdrawal transactions you may request per day, week or month; an individual per-transaction limit is set at registration, though you may request a different limit by e-mailing our support team. We process a new withdrawal request as soon as your previous one has been completed.

Wire transfer withdrawals carry a fee of 10 GBP, free of charge above 500 GBP; card and online wallet withdrawals are always free. If a withdrawal cannot be completed to your chosen method and no alternative payment details are on file, we return the funds to your bankroll after 7 days. All customer funds are held in a segregated players account at Barclays, which meets the Gambling Commission's medium level of funds protection.

5. Processing and Pending Times

We aim to process every SlotStars withdrawal request within a few hours, and once fully processed, funds are released immediately. Wins of 5,000 GBP or more, and all jackpot wins, may take longer to process while we complete our verification and security checks. Processing may also be delayed if a related deposit transaction is still outstanding; if the original deposit is not confirmed within 24 hours, we reserve the right to cancel any winnings generated from that deposit.

6. Bonuses and Promotions

Our Casino New Players Bonus rewards a first deposit of 10 GBP with 125 free spins on Big Bass Bonanza, spin value 0.10 GBP. This SlotStars bonus is credited automatically upon deposit, and you may request its cancellation. Winnings from free spins carry 10x wagering, with only slot games contributing toward it. The maximum bet permitted while wagering is 10% of the free-spin winnings, subject to a minimum of 0.10 GBP or 5 GBP, whichever is lower. Free spins must be used, and any resulting bonus claimed, before you play your deposited funds; the bonus itself does not block withdrawal of your deposit balance. As an alternative to the standard welcome package, we also offer promotions through Daily Picks. Every account is automatically checked for eligibility after registration, and any account found ineligible for a SlotStars no deposit bonus or other offer is notified by e-mail as soon as it is created.

Daily Picks is a set of hand-picked offers refreshed every day; the selection available to you depends on the current state of your account and may disappear before its timer expires if your account activity changes. We also run tournaments with freerolls and ticket buy-ins, alongside VIP Lounge cashback and personal offers tied to your loyalty level.

Standard bonus wagering is set at 10x the total bonus amount, while free bingo ticket winnings carry zero wagering and are credited directly to your real balance. While wagering a bonus, the maximum permitted bet is 10% of the credited bonus amount, subject to a minimum of 0.10 GBP or 5 GBP, whichever is lower, and this limit also applies to gamble features and special bet features. Standard wagering counts only slots and scratch games, while mixed wagering counts every game type; wagering progress is displayed as Points to Redeem, with every 1 GBP wagered earning 0.5 points. We always deduct your real balance before your bonus balance, and only one bonus is wagered at a time, starting with game-restricted offers before the largest bonus amount. Non-deposit bonuses, free spins, free bets, free bingo tickets and golden chips are capped at a maximum payout of 100 GBP or twice the bonus amount, whichever is larger, and must be wagered within 24 hours of being credited. If bonus funds are wagered and lost before the requirement is met, we automatically mark the bonus as consumed upon your next deposit. An active bonus does not prevent you from withdrawing, but your entire bonus balance, including any winnings from it, must be cancelled first, and this cancellation cannot be reversed.

7. VIP Lounge Loyalty Programme

Every player starts at Bronze in our VIP Lounge, and levels are assigned automatically on the first day of each calendar month based on points earned the previous month: Bronze 0-400, Silver 401-1,000, Gold 1,001-2,000, Platinum 2,001-20,000, Diamond 20,001-80,000, and Red Diamond 80,000 or more. Diamond and Red Diamond levels are by invitation only. Points accrue at different rates depending on game type, ranging from slots and Scratch Games to table games and craps. You may drop only one level per month, points carry over for a maximum of 6 months, and any points not converted within 180 days are removed. Platinum, Diamond and Red Diamond members receive higher cashback, a personal VIP account manager, event invitations, exclusive promotions and faster payouts, subject to identity, address and deposit verification, along with regular assessment of your financial circumstances. Requesting any player limitation forfeits bonuses, cashback and personal offers extended prior to that request, and we may remove accrued VIP points and reduce your level to the lowest tier. Cash redemption of VIP points remains available only to customers registered before 19 March 2017.

8. Games and Providers

Our Slot Stars slots collection includes more than 1,000 titles drawn from a full catalogue of 1,894 games. We work with leading studios including NetEnt, Pragmatic Play, Play'n GO, Big Time Gaming, Evolution, Red Tiger Gaming, Yggdrasil and many more. Our SlotStars live casino features blackjack, roulette, baccarat and game shows, powered by Evolution and Extreme Live Gaming. We also offer bingo, table games, video poker, scratch cards, craps, Pai Gow Poker and a range of specialty games. All games listed on Slot Stars casino are certified for fairness by iTech Labs, and we reserve the right to alter our game library at any time.

9. Customer Support and Complaints

Our support team is available through live chat between 06:00 and 00:00 GMT, by e-mail, and by phone, alongside a comprehensive FAQ section. For general enquiries, contact support@slotstars.com; for data protection matters, contact dpo@slotstars.com. Complaints escalated to a manager or supervisor receive a decision within 96 hours. Where a gambling dispute remains unresolved, we refer the matter to eCOGRA, our UKGC-approved alternative dispute resolution provider.

10. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We will publish the revised terms on our website, and continued use of our services after such changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

11. Governing Law

These terms are governed by the law of England, and any dispute arising from your use of SlotStars is subject to the exclusive jurisdiction of the courts of England. Nothing in these terms limits your statutory rights as a consumer.

12. Contact Us

If you have any questions about these Terms and Conditions, please reach out to us at support@slotstars.com. We are here to help and want your experience with us to be transparent, fair and enjoyable.